![]() ![]() These popular sales could cause delays in payment processing. Remember, however, that the Steam website will serve heavy traffic loads during certain times of the year when Steam sales are running. If the information on the Steam Status website points to normal traffic, and the transaction has been pending for several minutes, you can cancel it by following the steps below. VerdictĪs you can see, getting a Steam refund is generally a quick and easy process if you meet the refund window requirements.Even if the Steam website loads, there may be underlying issues with the Steam API or other internal systems, including Steam’s transaction processor. However, there’s no guarantee that the refusal will be overturned even then. You can request a refund again, and it’ll be reviewed manually by another Valve employee. Naturally, customers might be pretty frustrated with that refusal, and that’s why Valve allows you to challenge the decision. Valve does have the right to refuse refunds. They’ll also let you know how Steam Refunds aren’t to be used simply for demoing games, and that if they feel you’re abusing the system, they’ll freeze refunds for your account. If you put in too many requests for refund, Steam will let you know that you’ve put in quite a few requests as of late. The answer is yes! However, there aren’t any specific numbers available to let the community know how much is too much. ![]() That said, if you have a game that is well outside of the 14-day window, your request for refund will not be approved. They look over these requests manually, and are approved on a case by case basis. Valve says that you can even get refunds on games that are outside the 14-day window. Can you request refunds for games older than 14 days? However, if it was an International purchase, it can take a little longer than that. You’ll likely see it much quicker than that, but seven days is the number they’ve put on it. How Long Does The Refund Take?īut how long does it take once your request is approved by Steam? Steam says that most purchased made in the United States will take up to seven business days. Valve says that games owned for less than 14 days and played for less than two hours are usually automatically approved, but there might be the occasional game that isn’t for one reason or another. Once approved, Steam will start the official refund process. Generally, they’re going to look for things to back up your claims, such as making sure you don’t have an achievement that says you finished the game, or that you played for way too many hours. It essentially takes less than a minute to finish that process, but now, you have to wait for Steam to approve your request. Then, give them a reason for the refund and submit your request. You can choose your Steam Wallet, or you can choose the original payment method, such as PayPal or another card. Next, you need to choose what you want the payment to be refunded to. ![]() For example, if you choose “I bought this by accident,” Steam will give you the option for to fix technical problems, or to request a refund. Next, you can choose the problem that you’re having with the product. Select the game, and then on the right-hand side of the window, you should see a Support link. That said, if the video game you bought is in that window, you can open up Steam and head to your Library. Like we already mentioned, you can usually get a refund for anything you’ve had for less than two weeks with under two hours of gameplay. ![]() Those are the strict requirements, but even then, the process still has to be approved by Steam. Steam’s refund policy has been a godsend, and generally allows you to get a refund for anything you have had for less than two weeks and have played for under two hours. If you follow along below, we’ll show you all the details that you need to turn a game in for a refund for Steam. That said, you might be wondering how you can turn your digital game in for a refund on Steam, as well as what the requirements are. Before 2015, Steam refunds weren’t possible at all, but due to more consumer demand as well as gamers needing more protections, Steam started taking refunds for digital games. If you purchased a video game on the gaming platform Steam that you don’t like, you might be wondering how you can exchange it back for a refund. ![]()
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